Terms of Service

Effective Date: 07 September 2026

1. Introduction and acceptance of terms

These Terms of Service ("Terms") govern your access to and use of the goods, services, website, ordering systems, subscription services, and related customer support provided by Green Haven Organics Ltd ("we", "us", "our"). By placing an order, creating an account, subscribing to a service, or otherwise purchasing or using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use our services or place an order. Where you act on behalf of a business or organisation, you represent that you have authority to bind that entity to these Terms.

2. Scope of services

Green Haven Organics Ltd supplies organic and eco-conscious products and related services, including, without limitation:

• Organic fruit and vegetable supply;
• Organic pantry and grocery essentials;
• Organic dairy and egg selection;
• Organic meal boxes and seasonal produce bundles;
• Eco-friendly household and body care products;
• Corporate organic catering supplies;
• Local delivery and subscription ordering.

We may update, modify, suspend, or discontinue any product, service, delivery area, bundle, subscription feature, or ordering option at any time, subject to applicable law and any express commitments already made to you.

All products are offered subject to availability, seasonal variation, supplier constraints, and applicable legal and regulatory requirements. Images, descriptions, weights, and product specifications are provided for guidance only and may vary due to sourcing, packaging, or seasonal conditions.

3. User obligations and responsibilities

You agree to:

• Provide accurate, complete, and up-to-date information when placing orders, registering accounts, or requesting deliveries;
• Ensure delivery instructions, contact details, access arrangements, and safe drop-off information are correct;
• Check product labels, ingredient lists, allergen information, and storage guidance before consumption or use;
• Notify us promptly of any changes affecting your order, subscription, delivery address, or contact details;
• Use our services lawfully and in accordance with these Terms;
• Not misuse our website, ordering systems, or customer support channels, including by introducing malware, attempting unauthorised access, or making fraudulent transactions;
• Ensure that any recipient of products on your behalf is able to receive them safely and in compliance with any applicable requirements.

You are responsible for the proper storage, handling, preparation, and use of all products after delivery or collection. Perishable goods must be refrigerated, frozen, or otherwise handled in accordance with the product instructions and applicable food safety standards.

Where products include organic food, fresh produce, dairy, eggs, or other allergen-containing items, you acknowledge that cross-contamination may occur despite reasonable precautions, and you should review product information carefully if you have allergies or intolerances.

4. Payment terms and conditions

Prices are displayed in pounds sterling unless otherwise stated and may include or exclude VAT depending on the nature of the product or service and legal requirements. Delivery charges, service fees, deposits, minimum order values, and subscription fees, if applicable, will be shown during the ordering process or otherwise communicated before purchase.

By submitting an order, you authorise us or our payment processor to charge the payment method provided for the full amount due, including any applicable taxes, fees, and delivery charges. Orders may be subject to payment verification and fraud screening.

If a payment fails, is reversed, or is later charged back, we may suspend or cancel the relevant order, subscription, or account and recover any associated costs permitted by law. You are responsible for ensuring that your payment details remain valid and current.

For subscription services or recurring deliveries, you authorise recurring billing in accordance with the subscription frequency you select. We may notify you of price changes or changes to subscription terms in advance where required by law or policy. Unless otherwise specified, subscription fees are billed in advance.

We reserve the right to correct pricing errors and to refuse or cancel orders where a product has been incorrectly priced, subject to applicable law and any statutory rights you may have.

5. Cancellation and refund policy

Because we supply fresh, perishable, and made-to-order products, cancellation and refund rights may be limited to the extent permitted by law.

• Standard orders: Cancellations may only be accepted before processing, packing, dispatch, or preparation has commenced. Once an order has been packed, dispatched, or delivered, cancellation may no longer be possible.
• Subscription orders: You may cancel or amend subscriptions in accordance with the notice period stated at the time of ordering or in your account settings. Where no specific notice period is stated, changes should be made as early as possible before the next scheduled fulfilment.
• Perishable goods: Due to the nature of fresh produce, dairy, eggs, and other perishable items, refunds or replacements may be provided only where products are faulty, incorrect, spoiled on arrival, or not as described, and where you notify us promptly after delivery or collection.
• Non-perishable goods: For unopened non-perishable items, refunds or exchanges may be considered in accordance with our return instructions and any applicable consumer law rights.

To request a cancellation, refund, or replacement, you must contact us using the details set out in the Contact Information section and provide your order number, description of the issue, and, where requested, photographs or other evidence.

Approved refunds will usually be issued to the original payment method within a reasonable period, subject to banking and processor timelines. Delivery charges may be non-refundable where the service has already been performed, except where required by law.

6. Liability limitations

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

Subject to the foregoing, Green Haven Organics Ltd shall not be liable for:

• Losses arising from inaccurate information provided by you;
• Delays, failures, or non-performance caused by events beyond our reasonable control;
• Damage, deterioration, or spoilage caused after delivery due to improper storage, handling, or preparation by you or a third party;
• Indirect, incidental, special, or consequential losses, including loss of profit, loss of business, loss of goodwill, or loss of opportunity;
• Any reaction, illness, or harm arising from failure to check labels, ingredients, or allergen information, except where caused by our negligence or breach of duty.

Where liability cannot legally be excluded, our total aggregate liability arising out of or in connection with any order, service, or subscription shall be limited to the amount paid by you for the affected product or service, unless a different limit is required by applicable law.

You are responsible for ensuring that any products delivered to workplaces, shared premises, or third parties are received, stored, and distributed safely and appropriately.

7. Intellectual property rights

All intellectual property rights in our website, branding, trade names, logos, product descriptions, graphics, photographs, packaging designs, and written content are owned by or licensed to Green Haven Organics Ltd unless otherwise stated.

You may access and use our content solely for personal or internal business ordering purposes, and only to the extent necessary to use our services. You must not copy, reproduce, distribute, modify, publish, display, or create derivative works from our content without our prior written consent, except as permitted by law.

Any feedback, suggestions, reviews, or ideas submitted by you may be used by us without restriction or compensation, unless otherwise agreed in writing, provided that such use complies with applicable law.

8. Data protection and privacy

We process personal data in connection with order fulfilment, account management, customer communications, payments, deliveries, subscriptions, legal compliance, and service improvement. We do so in accordance with applicable data protection and privacy laws.

We may share personal data with service providers and partners who assist with payment processing, delivery, IT hosting, analytics, communication services, fraud prevention, and legal or regulatory compliance, subject to appropriate safeguards and contractual controls.

By using our services, you acknowledge that we may contact you by email, telephone, SMS, or other communication methods for transactional, service-related, delivery, and account administration purposes. Marketing communications will only be sent where permitted by law and, where required, with your consent or opt-out rights.

Further information about how we handle personal data should be set out in our privacy notice, which forms part of our wider service documentation where applicable. You are responsible for ensuring that any personal data you provide to us is accurate and that you have the right to share it with us.

9. Force majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events, circumstances, or causes beyond our reasonable control, including but not limited to:

• Extreme weather, flood, fire, storm, or natural disaster;
• Transport disruption, fuel shortages, road closures, or delivery network failures;
• Supplier shortages, crop failure, contamination incidents, or packaging disruptions;
• Labour disputes, strikes, civil unrest, or government action;
• Power outages, telecommunications failures, cyber incidents, or system outages;
• Pandemics, epidemics, public health emergencies, or related restrictions.

Where a force majeure event affects performance, we will use reasonable efforts to mitigate the impact and resume services as soon as practicable.

10. Changes to terms

We may update or revise these Terms from time to time to reflect changes in our services, legal requirements, business practices, or operational needs. The updated Terms will take effect from the date stated in the revised version or when otherwise communicated to you.

Where required by law, we will provide advance notice of material changes. Your continued use of our services after the effective date of the revised Terms constitutes acceptance of those changes. If you do not agree to the revised Terms, you should discontinue use of our services and, where applicable, cancel any future orders or subscriptions.

11. Applicable law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation shall be governed by and construed in accordance with the laws of England and Wales, unless otherwise required by applicable law.

The courts of England and Wales shall have exclusive jurisdiction, except that where you are a consumer, you may also benefit from any mandatory rights to bring proceedings in another competent jurisdiction under applicable law.

12. Contact information

If you have any questions, complaints, requests, or notices relating to these Terms, please contact:

• Green Haven Organics Ltd
• Address: Green Haven Organics, Unit 4, Willowbrook Business Park, Needham Market Road, Stowmarket, Suffolk, IP14 2AD, UK
• Email: [email protected]
• Phone: +44 1449 703 826

Please include your name, order number, delivery date, and a clear description of your enquiry when contacting us so that we can assist you efficiently.

13. Severability clause

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or if that is not possible, it shall be severed. The remainder of these Terms shall continue in full force and effect.

No failure or delay by us in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy, nor shall any partial exercise preclude any further exercise of the same or any other right or remedy.

By using the services of Green Haven Organics Ltd, you acknowledge that you have read, understood, and agree to these Terms of Service.